Terms & Conditions
Please read the answers to these common questions below before contacting us.
How long will it take to receive my order?
Orders are packaged and shipped within 1-2 business days and shipped through USPS. Depending on your location, it will generally take 2-5 days to arrive to your "ship to" address outside Boston.
International Orders will typically take 7-10 days to arrive depending your location.
Official Rival is NOT responsible for any lost or stolen packages or packages sent to the wrong address. The customer is responsible for filling all information properly and is responsible for the package upon delivery. However if any product is lost and/or stolen, we will work with you and the Post Office to resolve the matter in orderly fashion.
I have not received my package yet?
When the product is shipped, a confirmed shipped order email with tracking will be sent. Please use the tracking number to follow the status through USPS tracking system.
If the package shows "delivered" but not yet received the package, please call the local USPS facility.
Returns and Exchanges (if applicable)
Official Rival stand behind it's quality products and brand name. In a unlikely instance where there are defects to the product(s), your item is eligible for either a return or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
Once your return or exchange is received and inspected, we will notify you of the approval or rejection of the your refund or exchange.
If you are approved for a refund, then a full refund will be processed and a credit will automatically be applied to your original method of payment in 5-7 business days.
If you are approved for an exchange, then an exchange item(s) will be shipped within 1-2 business days.
If these common FAQ responses did not answer your question or concerns please contact us!
ALL IMAGE AND ARTWORK IS OF OFFICIAL RIVAL'S PROPERTY. PHOTOGRAPHY DONE BY LEE ZHENG PHOTOGRAPHY.